Returns & Exchanges

At LOM, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned items must be in their original packaging with all included accessories and serial numbers intact.

Return Process

• 1.
  Initiate Request

  Log into your LOM account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the electronic device in its original box with all cables, manuals, and protective padding to prevent damage during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Our technical team will inspect the hardware for functionality before processing your refund or exchange within 5-7 business days.